Withdrawal & exchanges

Requirements

• you may return any purchase for a full refund within 14 days after receipt of the merchandise by yourself, or by a third party accepting the goods in your name;
• you must notify us of your withdrawal intention, either by email, online form or mail;
• returns must be in absolutely brand new and mint condition;
• all clothing must be unworn (except for size-trying purposes, and no longer than 30 minutes);
• original price tags and labels are required;
• return shipping costs are at the customers expense ;

Returned goods will either be refunded through the same payment method used by the customer, or if the customer prefers, in form of a store credit; exchanges for goods of same value are also possible.

How to return items

Please send your return / exchange parcel to this address:

Supernova Cult S.A.R.L.
17 Kinnikshaff
L-8838 Wahl
Luxembourg

Send the return or exchange parcel back to us freight paid, with the transport company of your choice (airmail only, no container boat shipping). We recommend using a carrier that provides you with insurance and tracking, customers are responsible and liable for the safe return of exchange goods back to our offices.

You may use our packaging and box to send the items back provided the box is in sufficiently good condition to arrive with us undamaged.

Customer from outside the EU: you must also make sure the parcel is correctly labeled as a return or exchange both on the outside and inside of the box. Any import taxes or customs fees that will be invoiced to us upon entry of the parcel on EU territory are at the return sender’s expense.

We therefore recommend using our returns form (included with your order) AND special purpose stickers available from the carrier you have chosen to send the return back to us.

In absence of such stickers, using a sharpie and writing “Return / Exchange” in bold, black letters on the outside of the box is the next best solution.

Follow-up

Once we have received the gothic clothing or jewelry back in mint condition, we will either send you the replacement item / size you requested, or a full refund for the item value. Replacement items or exchange sizes are sent back to you free of charge (once only).