Help / Support - contact the support team with your questions & inquiries

If you have questions about any of our items that was not answered in the Frequently Asked Questions (F.A.Q.) you can contact our team anytime, we will be glad to help.

We will try to reply to all emails within 48 hours, but please consider that sometimes we have to verify and double-check first before giving you a precise answer, in which case it can take a bit longer. Please also note that the core of our team works from Mondays to Fridays and support inquiries can not be answered on weekends. We will do our best to get back to you with a precise reply to your question, as fast as possible.

 

The support team of our online store will reply to all inquiries and questions related to our gothic clothing, secure payments and help with finding the right size.

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STEP 1 - LOCATE THE PRODUCT CODE
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This code will make sure we're all talking about the same item
 Just locate the product code as illustrated below, this will help to make sure we know what item your inquiry is about. Please also be sure to include which size you are inquiring about. If you have questions about several items, please include all individual codes and sizes in the email.

 

STEP 2 - SEND US AN EMAIL
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Our support team will handle your inquiry as soon as possible

Once you have located the product code as explained above, just send us an email and we will do our best to answer your question. Please try to explicitly formulate what you need to know, and please be sure to include all relevant information, for example, in the case of an inquiry about a size, it would be a good idea to include your usual size as well as your exact measurements, so we can make an objective assessment whether an item will fit or not, and which size you need.

 

Questions about sizes: click here to send support request

Questions about orders: click here to send support request

Payment questions: click here to send support request

Technical issues: click here to send support request